Shipping & Delivery
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Canada Shipping Rates and Estimates
We are happy to offer free standard shipping to customers in Canada.*
*At this time, we do not ship to Nunavut.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Shipping |
3 to 9 business days |
FREE |
|
Express Shipping |
2 to 6 business days |
$9 CAD |
US Shipping Rates and Estimates
We are happy to offer free standard shipping to customers in the USA.**At this time, we do not ship to Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Shipping |
4 to 7 business days |
FREE |
|
Express Shipping |
3 to 6 business days |
$8 USD |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lilydew is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at hello@lilydew.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@lilydew.com. Please include your order number, the reason for your return (even if it's because you just changed your mind!), and a picture (if the product is damaged) and we will respond to your email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.